Job Description
Why this role matters
At SURI, we're building more than toothbrushes — we're building a movement for better oral care and a more sustainable future. Our customers are at the heart of that journey, and every interaction is a chance to strengthen trust, spark advocacy, and grow a community that reflects our mission.
What You'll Do
Lead the function when it counts
- Deputise for the CX Lead, running the function with confidence and independence
- Make sound judgement calls, bringing solutions rather than problems
- Keep the team and wider business informed proactively
Insights & reporting
- Spot recurring questions, pain points, and opportunities across socials, inbox, and reviews
- Own and deliver monthly CX reports with clear, actionable recommendations
- Monitor sentiment and provide early warning signals for product, process, or reputation issues
- Keep pace with indus...