Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
General Summary
This position is responsible for ensuring the consistency of processes and policies and managing the customer experience team to ensure order setup and materials dispatch matches the customers’ needs, collecting bid day info, managing and sending quotes, creating orders, supporting quality submissions for accuracy, plant scheduling, and other customer service tasks as required.
Essential Job Accountabilities
Develop team to allow continuous coverage of duties to prevent service gaps when absences occur.
Collaborate with Operations staff to measure and ensure accurate scheduling and dispatching.
Coordinate policies and procedures with other District Customer Experience Managers to ensure consistency across the organizati...