Job Description
Job Title: Customer Experience Supervisor
Location : Pune | Type : Permanent, Full-Time | Industry : Chemical/Manufacturing
Role Overview
We are seeking a data-driven Customer Experience Supervisor to lead a dynamic team, optimize order management, and elevate customer satisfaction. You will bridge the gap between day-to-day operations and strategic, cross-functional improvements to drive customer loyalty and retention.
Key Responsibilities
- Team Leadership: Lead, coach, and motivate a customer experience team. Set clear goals, manage workload, and serve as an escalation point for complex issues.
- Operational Excellence: Oversee daily operations, ensure SOP adherence, and partner with regional leadership to eliminate process inefficiencies.
- Cross-Functional Collaboration: Partner with Supply Chain, Logistics, Sales, and...