Job Description
About the Role
As our Customer Experience Manager , you will be responsible for the execution, operations, and ongoing delivery of our scaled customer experience across the customer lifecycle. Reporting to the Director, Scaled Customer Success , you’ll turn our CX strategy into reality through well‑orchestrated increasingly AI‑powered communications, programs, and self‑serve capabilities that improve engagement, adoption, and value realization at scale.
Key Responsibilities
Design, execute, and continuously optimize digital‑first lifecycle programs using customer data, journey insights, and automation & orchestration to deliver the right content, to the right person, at the right time.
Own and maintain customer journey maps across key lifecycle stages, identifying gaps, moments of friction, and opportunities to improve the end‑to‑end customer experience in partnership with cross‑functional teams....