Job Description
- 9-month contract with possible extension
We are currently looking for a Customer Experience Manager to join a dynamic team focused on improving customer journeys, enhancing operational processes, and ensuring an excellent customer experience across multiple touchpoints.
Requirements
- Map customer journeys, identify improvement opportunities, and define business requirements
- Support process improvements and operational readiness for new initiatives
- Create documentation, work instructions, business cases, and customer communications
- Act as the key contact for customer service topics and customer experience impacts
- Lead UAT activities and collaborate closely with business and technical stakeholders
Competences
- 5+ years of experience in Business Analysis, Process Management, or Project Management in the telecommunications industry
- Experience working with Agile and/or Waterf...