💼 Full-Time Position

Customer Experience Officer

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UFIT - URBAN FITNESS PTE. LTD.
📍 singapore, singapore, Singapore
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Location
singapore, Singapore
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Posted
June 27, 2026
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

You will be responsible for overseeing the efficient operation of the UFIT Hubs while ensuring exceptional customer service for UFIT clients across all locations. This dynamic position requires a blend of managing the customer accounts for the fitness and health clients and strong interpersonal skills to drive the success of the UFIT Hubs and enhance the overall client experience.

Key Responsibilities
  • Operational Oversight:
    • Manage day‑to‑day gym and clinic operations, including scheduling, inventory management, vendor relationships and facility maintenance.
    • Collaborate with fitness coaches and clinicians to optimise workflow and patient care processes.
  • Process Improvement:
    • Implement best practices for appointment scheduling, billing, insurance verification, and patient communication.
  • Quality Assurance:
    • Work closely with to identify and report any issues or discrepancies...