Job Description
**Description**
**“We Push the Boundaries of Possibilities for our Communities** **.”**
**Overview of the Position Responsibilities** : The Customer Experience Specialist I will provide exceptional service support, internally and externally, for in-person and virtual customers.
Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps.
**What You Will Do:**
+ Answers incoming service requests and responds regarding sales, billing, and service issues in a timely and accurate manner, while maintaining an efficient and professional demeanor.
+ Identifies and escalates priority issues; when necessary, transfers to the appropriate department.
+ Uses computer systems to identify, research, and resolve customer issues.
+ Accurately completes required paperwork and/or documentation associated with each job assignment and/or customer interaction.
+ Coordinates with other departments as nece...
**“We Push the Boundaries of Possibilities for our Communities** **.”**
**Overview of the Position Responsibilities** : The Customer Experience Specialist I will provide exceptional service support, internally and externally, for in-person and virtual customers.
Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps.
**What You Will Do:**
+ Answers incoming service requests and responds regarding sales, billing, and service issues in a timely and accurate manner, while maintaining an efficient and professional demeanor.
+ Identifies and escalates priority issues; when necessary, transfers to the appropriate department.
+ Uses computer systems to identify, research, and resolve customer issues.
+ Accurately completes required paperwork and/or documentation associated with each job assignment and/or customer interaction.
+ Coordinates with other departments as nece...