Job Description
What is a Commercial Experience Executive - Mat Cover?
The Commercial experience executive is part of the commercial experience team reporting to the Commercial Experience Manager and deputed at an Experience Center.
What does Commercial Experience Executive - Mat Cover do?
- Welcomes, guides and manages walk-in from the floor greeting
- Develops the basic understanding of CRM system and all the portals linked with it
- Handles customer queries at the experience center and improves their experience by providing exceptional services
- Holds the highest possible quality standards for customer facilitation
- Maintains the product upsell from the experience center
- Initiatives to improve customer experience and ensure minimum average wait /service time
- Develops the sureness and self-effacement required to serve our valued customers
- Takes ownership and ensure timely resolution ...