Job Description
Job Description
Description:
The Reality Labs Customer Experience (CX) team at Meta is focused on improving customer experience across the end-to-end customer journey. We continuously listen to customers and translate the data into actionable insights, and proactively distribute the findings to empower customer centric actions and decisions across the Reality Labs.
As a Customer Experience Program Manager, you will be responsible for leading the end-to-end efforts in building and collecting customer experience intelligence (through surveys and other forms of feedback) and driving customer centric improvements in a fast growing global CX practice. You are a CX/VoC subject matter expert with passion for customer centricity and CX and extensive CX program management skills. You will be responsible for defining the CX listening strategies and acting as a liaison between internal and external partners, coordinating all the efforts across the organization to enable best solutions fo...
Description:
The Reality Labs Customer Experience (CX) team at Meta is focused on improving customer experience across the end-to-end customer journey. We continuously listen to customers and translate the data into actionable insights, and proactively distribute the findings to empower customer centric actions and decisions across the Reality Labs.
As a Customer Experience Program Manager, you will be responsible for leading the end-to-end efforts in building and collecting customer experience intelligence (through surveys and other forms of feedback) and driving customer centric improvements in a fast growing global CX practice. You are a CX/VoC subject matter expert with passion for customer centricity and CX and extensive CX program management skills. You will be responsible for defining the CX listening strategies and acting as a liaison between internal and external partners, coordinating all the efforts across the organization to enable best solutions fo...