Customer Experience Quality Analyst

WNS Global Services is looking for a Quality Assessor to enhance customer experience by assessing call centre interactions such as calls, emails, and chats. The ideal candidate will have a minimum of 18 months of experience in a contact centre quality assessment role and be computer literate with a strong proficiency in MS Excel. You will actively engage stakeholders, contribute to Continuous Improvement initiatives, and provide insights through reporting on customer experience journeys.
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