💼 Full-Time Position

Customer Experience Rep

🏢
FedEx
📍 petaling jaya, selangor, Malaysia
📍
Location
petaling jaya, Malaysia
📅
Posted
May 30, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Responsibilities

  • Customer Support
  • Customer Management
  • Quality Assurance & Support
  • Bookings
  • Inquiry
  • Service Recovery
  • Complaint Handling
  • Complicated Case Management
  • Claims Handling
  • Cross-functions alignment and coordination for problem resolution
  • Escalated Issue Resolution
  • Tracking
  • Customer Ownership Group Support

Leadership

  • Lead – International claims
  • New Hire Onboarding
  • Case by case root cause analysis for complaints handling
  • Customer Ownership Group Lead

Qualifications

  • Education: Secondary education or equivalent
  • Experience: Two (2) years of work experience in customer service and interaction

Equal Opportunity Statement

All qualified applicants will receive consideration for employment regardless of ag...