Job Description
**Customer Experience Senior Manager – GCX -OTC Execution Lead**
**Location:** Amgen India (AIN Hub)
**Reporting to:** Director / Executive Director, Global Customer Experience & Order-to-Cash
**Role Overview**
The Senior Manager, Order-to-Cash Execution lead plays a critical leadership role in executing Amgen’s customer experience and service delivery strategy within the India hub. This role is responsible for leading one or more customer service, order-to-cash, customer experience, digital support, and/or clinical customer service teams, ensuring consistent, compliant, and high-quality service delivery across commercial and clinical domains.
The Senior Manager will translate global GCX-OTC strategy into strong operational outcomes, drive continuous improvement, and embed a customer-first, data-driven mindset across teams. This leader will model Amgen’s Values and Culture, foster a differentiated employee experience, and partner cross-functiona...
**Location:** Amgen India (AIN Hub)
**Reporting to:** Director / Executive Director, Global Customer Experience & Order-to-Cash
**Role Overview**
The Senior Manager, Order-to-Cash Execution lead plays a critical leadership role in executing Amgen’s customer experience and service delivery strategy within the India hub. This role is responsible for leading one or more customer service, order-to-cash, customer experience, digital support, and/or clinical customer service teams, ensuring consistent, compliant, and high-quality service delivery across commercial and clinical domains.
The Senior Manager will translate global GCX-OTC strategy into strong operational outcomes, drive continuous improvement, and embed a customer-first, data-driven mindset across teams. This leader will model Amgen’s Values and Culture, foster a differentiated employee experience, and partner cross-functiona...