Job Description
Description We are looking for a Customer Experience Specialist to join our team in Cleveland, Tennessee. In this Contract to permanent position, you'll have the opportunity to make a meaningful impact by ensuring customers receive exceptional service and support. This role is ideal for individuals who thrive in a fast-paced environment and enjoy helping others while managing multiple tasks efficiently.
Responsibilities:
• Handle inbound customer calls to address service, maintenance, and repair inquiries.
• Schedule service appointments and coordinate technician dispatch to resolve customer concerns promptly.
• Deliver outstanding customer service by addressing issues, providing reassurance, and ensuring a seamless experience.
• Create and update customer accounts in the company's system to maintain accurate records.
• Manage and organize account and service details using spreadsheets and other administrative tools.
• Follow up on customer requests to ensure...
Responsibilities:
• Handle inbound customer calls to address service, maintenance, and repair inquiries.
• Schedule service appointments and coordinate technician dispatch to resolve customer concerns promptly.
• Deliver outstanding customer service by addressing issues, providing reassurance, and ensuring a seamless experience.
• Create and update customer accounts in the company's system to maintain accurate records.
• Manage and organize account and service details using spreadsheets and other administrative tools.
• Follow up on customer requests to ensure...