Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Experience Specialist to join their offices in Valencia.
Position: Customer Experience Specialist
Location: Valencia, Spain
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES
- Communicate withcustomers through various channels such as phone, email, chat and social media
- Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
- Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
- Identify and address customer needs to elevate internally to improve and/or develop processes
- Thrive for sky‑high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
- Maintain ...