💼 Full-Time Position

Customer Experience Specialist (Mandarin Speaker)

🏢
Unison Group
📍 kuala lumpur, kuala lumpur, Malaysia
📍
Location
kuala lumpur, Malaysia
📅
Posted
June 06, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Responsibilities

  • Support Wealth Management growth in B2B and B2C channels by engaging with advisors and clients.
  • Manage client interactions across various market segments, including retail and corporate.
  • Conduct manual system checks for ad-hoc projects as part of the monitoring and follow‑up process.
  • Address service enquiries on the B2B FAME platform and collect feedback for platform improvement.
  • Apply knowledge of client onboarding requirements and regulations.
  • Assist with account onboarding and trade submissions within set timeframes.
  • Maintain familiarity with equities and wealth management products.
  • Generate standard and customised analytical reports for channels and B2B partners to inform decision‑making.
  • Learn to execute and perform basic troubleshooting for Robotics Process Automation (RPA) processes.
  • Develop skills in RPA and related technologies to improve process eff...