Job Description
About Isolocity
We are a growing B2B SaaS company seeking a Customer Experience Specialist with experience in Quality Assurance processes, particularly within software-based systems. Isolocity provides quality management software to industries such as Manufacturing, Vape, Food, Health Sciences, and Cannabis, helping organizations streamline compliance and improve operational efficiency.
The Ideal Candidate
We are looking for a motivated, detail-oriented, customer-focused individual who can support onboarding, troubleshoot issues, and understand customer needs and priorities. You will guide customers through the self-service learning path, host Q&A sessions, monitor onboarding progress, and continually improve the onboarding experience. You will also provide ongoing support throughout the customer lifecycle to ensure long-term success.
This role includes supporting the custom configuration of each client’s quality management system, importing qu...