Job Description
Be the difference customers remember for all the right reasons
As a Customer Experience Supervisor , you’ll lead a team of 5‑6 Customer Liaison Officers, providing day‑to‑day guidance, coaching and support to ensure customers receive exceptional, consistent and compassionate service throughout our works programmes.
This is a leadership role at the front line. You’ll be out in the field with your team — visible on site, engaging with customers face to face, resolving escalations, and ensuring every interaction reflects our customer‑first approach. Your supervision, quality checks and mentoring will build capability, confidence and professionalism within your team.
You don’t need experience in utilities, GDNs or mains replacement. We’re looking for strong people leaders with excellent customer service backgrounds who can motivate others, manage performance, and handle sensitive customer situations with empathy and clarity.