Customer Experience Team Lead - Coaching & Escalations

A customer service organization in Pampanga is seeking a Team Leader to manage a team of ambassadors. The role involves improving team performance through coaching, handling daily operations, and monitoring service level agreements. Candidates should have over 2 years of customer service experience, possess strong leadership and interpersonal skills, and be proficient in relevant software and hardware. This position offers an opportunity to enhance customer experience and team productivity.
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