Customer Experience Team Lead: Drive Impact

A leading consumer electronics brand in Singapore seeks a Customer Service Manager to lead a dynamic team of 20 agents. The role involves mentoring, guiding team performance, and ensuring world-class customer satisfaction across various channels. Candidates should have at least 3 years of related experience and proficiency in CRM tools like Zendesk and Salesforce. The ideal candidate will thrive under pressure and possess excellent communication skills, including fluency in English and preferably Chinese.
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