Customer Experience Team Lead – Upsell & Retention

A leading BPO Company in Cebu City is seeking a TEAM LEADER to manage a team of ambassadors focused on customer experience and retention. The ideal candidate will have at least 2 years of experience in BPO, a strong background in customer services, sales, and the ability to coach team members for improved performance. The role includes monitoring calls, providing feedback, and preparing performance reports.
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