Job Description
Customer Experience Trainer - Senior Executive
RSD Human Resource Management Consultancy
On-site - Pasay 1-3 Yrs Exp Bachelor Full-time
Description
- Design and implement training programs aimed at enhancing customer experience.
- Conduct training sessions for call center staff to improve service quality.
- Develop training materials and resources specific to customer service processes.
- Assess training effectiveness and provide feedback for continuous improvement.
- Collaborate with management to identify areas for improvement in customer experience.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field.
- Experience Level: 2–3 years in training or process trainer role.
- Skills and Competencies: Strong communication skills, experience in call center operations, and ability to train effectively.
- Res...