💼 Full-Time Position

Customer Feedback Co-ordinator

🏢
Great Places Housing Group
📍 Manchester, England, United Kingdom
📍
Location
Manchester, United Kingdom
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Posted
June 05, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Customer Feedback Co-ordinator

You’ll act as the main contact for customers wishing to pass on feedback and will oversee, record, investigate and respond to complaint cases received by the Group. The role involves liaising between the customer and service teams, ensuring that all customers are treated fairly and the appropriate remedies and resolutions are agreed in line with the Customer Feedback policy, the Housing Ombudsman Complaints Handling Code and Great Places’ values.

What you’ll be doing

  • Ensuring complaints and compliments are captured and recorded in the complaints database 
  • Acting as a point of contact for service area colleagues supporting with complaint investigations. 
  • Acting as a key point of contact for customers and ensuring they are kept up to date and informed about the customer feedback process. 
  • Monitoring and tracking complaint cases from ‘end to end’, to ensure Great Places is compliant with the...