Job Description
Customer Happiness Executive (Customer Service)
Direct Lending is a fast‑growing, award‑winning lending fintech on a mission to empower people’s lives with simple and responsible financing. Having built a sustainable, profitable foundation, we are now entering a scaling‑up phase. Our roadmap is clear: scale our needs‑based financing, grow our revenue 5X and become IPO‑ready by 2030.
We are looking for a Customer Happiness Executive who treats every customer interaction as a chance to leave someone better off than we found them. You will be the calm, capable voice our customers hear — answering questions, solving problems, and turning everyday support moments into the reason customers tell their friends about us.
The Opportunity
Our team has earned over 10,000 five‑star Google reviews — and every one of them was built on a single helpful conversation. At Direct Lending, success isn’t measured by how many tickets you close, but by how many custom...