Job Description
About Us
Zest Car Rental is an award-winning holiday car hire specialist, known for putting customers first. As the only company in our sector to be a Which? Recommended Provider, we pride ourselves on delivering outstanding service every step of the way.
The Role
We're looking for a Customer Happiness Executive to help deliver brilliant experiences before, during, and after our customers' trips. You'll handle bookings, solve problems, and make sure every customer feels supported and valued.
What You'll Be Doing
- Supporting customers via phone, email & live chat
- Managing bookings, amendments & cancellations
- Solving queries and turning problems into positive experiences
- Building rapport and spotting opportunities to add value
- Going the extra mile to exceed expectations every time
What We're Looking For
- Customer s...