Job Description
Adecco is pleased to be recruiting a Customer Insight Officer - Housing Need & Homelessness Complaints (Stage 2) for a large local authority's Housing division. This is an exciting role for someone with strong analytical skills, excellent communication abilities, and a passion for improving customer experience through robust complaint handling.
You will take ownership of escalated stage two complaints, investigate complex issues, and work closely with services to ensure fair resolutions and meaningful learning for future service improvements.
Customer Insight Officer - Housing Need & Homelessness Complaints (Stage 2)
Public Sector - Local Authority
Full Time - Monday to Friday, 36 hours per week
Fixed Term Contract - to March 2027 (possible extension)
Grade 9 - £42,060 per annum
Hybrid working available: Not fully remote, but flexibility offered. Attendance required for key meetings and occasional office days.What You'll Be Doing
In this rol...
You will take ownership of escalated stage two complaints, investigate complex issues, and work closely with services to ensure fair resolutions and meaningful learning for future service improvements.
Customer Insight Officer - Housing Need & Homelessness Complaints (Stage 2)
Public Sector - Local Authority
Full Time - Monday to Friday, 36 hours per week
Fixed Term Contract - to March 2027 (possible extension)
Grade 9 - £42,060 per annum
Hybrid working available: Not fully remote, but flexibility offered. Attendance required for key meetings and occasional office days.What You'll Be Doing
In this rol...