Job Description
Job Description
- Located at our HQ Office in Maidenhead (in office working Tues, Wed and Thurs)
- Reporting to the Head of Business Intelligence
- Newly created leadership position in Customer Excellence
Job Overview
The Customer Insights Lead is the leader of the customer insights function, responsible for delivering high-quality, actionable data and recommendations across the entire affiliate portfolio, including current brands, therapy areas, and pipeline assets. This role blends strategic vision with hands-on execution, ensuring that market research and analytics effectively inform decision-making and drive business impact. You will provide leadership and direction to the team of three Customer Insights Partners, fostering a culture of evidence-based decision-making, challenging conventional thinking, and aligning insight generation with organisational priorities. The Lead will partner closely wi...