Job Description
Transform customer engagement strategies as the Customer Insights Senior Manager in Toronto with Hydro One. Utilize market research to understand and promote customer programs effectively.
Hydro One seeks a Customer Insights Senior Manager to collaborate with the Director of Strategy. This position is crucial for developing a comprehensive understanding of customer segments and preferences. You will be responsible for impactful customer research and developing tools that shape marketing strategies.
Key Responsibilities:
• Conduct comprehensive customer behavior research
• Support segmentation model development and implementation
• Analyze customer data to enrich marketing effectiveness
• Facilitate collaboration for enhanced customer experience
• Liaise with various internal teams for strategic alignment
Requirements:
• In-depth knowledge of the Ontario electricity market
• Solid expertise in customer engagement strategies
• Strong analytical and commun...
Hydro One seeks a Customer Insights Senior Manager to collaborate with the Director of Strategy. This position is crucial for developing a comprehensive understanding of customer segments and preferences. You will be responsible for impactful customer research and developing tools that shape marketing strategies.
Key Responsibilities:
• Conduct comprehensive customer behavior research
• Support segmentation model development and implementation
• Analyze customer data to enrich marketing effectiveness
• Facilitate collaboration for enhanced customer experience
• Liaise with various internal teams for strategic alignment
Requirements:
• In-depth knowledge of the Ontario electricity market
• Solid expertise in customer engagement strategies
• Strong analytical and commun...