Job Description
JOB PURPOSE
Customer Service Representatives are responsible for addressing a variety of customer concerns depending on their assigned account. These may include billing inquiries, collections assistance, product support, client inquiries, and other inbound interactions. They serve as the primary point of contact between the company and its customers, ensuring prompt and accurate responses to inquiries, resolving issues, and providing information about the company’s products and services.
Representatives handle customer questions, manage complaints, and offer detailed information to both existing and potential clients. They may also review customer policies and, when necessary, connect or transfer calls to sales agents for policy initiation or upgrades.
SPECIFIC DUTIES AND RESPONSIBILITIES
The Customer Service Representative is expected to perform the following duties and responsibilities:
- Handle inbound and outbound cus...