Job Description
We are seeking a Customer Journey Specialist to map, design, and improve customer journeys across all channels. You will work with cross-functional teams to identify pain points and design better, more seamless experiences.
Key Responsibilities:
Create and update customer journey maps, service blueprints, and future-state designs.
Lead workshops to identify customer needs and co-design solutions.
Develop service and process design specifications for new experiences.
Work with digital teams to support UI/UX design and ensure feasibility.
Use insights from research and VoC data to guide journey improvements.
Key Responsibilities: