Customer Liaison Officer

Join a leading social housing contractor delivering a major retrofit and decarbonisation programme across the North West. This is a rewarding opportunity to support residents through energy-efficiency improvements that will make homes warmer, greener, and more affordable to run.
As a Customer Liaison Officer, you'll be the key point of contact for residents, ensuring they are informed, supported, and engaged throughout the delivery of planned works.

Key Responsibilities

• Arrange and follow up retrofit survey appointments, including no-access properties
• Build positive relationships with residents and local communities
• Communicate planned works clearly and effectively
• Manage customer enquiries, concerns, and complaints professionally
• Coordinate property access to support project delivery
• Resolve access issues and escalate concerns when required
• Maintain accurate records of resident interactions
• Sup...