Job Description
Description
You will be ultimately responsibility for handling activities as outlined below:
Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores.
Support operational ownership in resolving customer enquiries and complaints within D+1 working days.
Deliver effective walk off post completion activities that are coordinated by the Customer Manager.
Key Responsibilities
Key Responsibilities
Effective CARE completion on all projects
D+1 % contact close out support
80% Walk Off completion (successful visits & score captured)
Core Responsibilities
Strategy:
Ensure a customer service culture is adopted throughout the teams.
Carry out measurable customer feedback activities – surveys, courtesy calls and such. Covert feedback in to actions.
Implement the customer experience strategy.
Proactively sha...
You will be ultimately responsibility for handling activities as outlined below:
Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores.
Support operational ownership in resolving customer enquiries and complaints within D+1 working days.
Deliver effective walk off post completion activities that are coordinated by the Customer Manager.
Key Responsibilities
Key Responsibilities
Effective CARE completion on all projects
D+1 % contact close out support
80% Walk Off completion (successful visits & score captured)
Core Responsibilities
Strategy:
Ensure a customer service culture is adopted throughout the teams.
Carry out measurable customer feedback activities – surveys, courtesy calls and such. Covert feedback in to actions.
Implement the customer experience strategy.
Proactively sha...