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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Develop and maintain relationships with existing customers; leverage relationships to ensure renewals of Service contracts
- Define a common strategy in customer relationship management alongside the service operations team
- Develop new business opportunities (value-added services) and diligently pursue recapture opportunities for lost accounts
- Prepare Time & Material quotations and ensure backlog increase with this type of sale
- Assist the commercial department in negotiation of new Service Contracts, amendments and service quotations (from the beginning of the process)
- Assist with answering contractual questions from Customers, the Sales Department and Operations
- Deal with technical open case resolution process, timely communication, and regular meetings in close collaboration with the Technical Support Department
- Control project Bonus and Penalties (Bonus; variable & LD)