Job Description
Mô tả công việc: JOB SUMMARY:
This role focuses on guiding customers through the development and launch of their e-commerce sites on the DG1 platform, providing ongoing support, and contributing to the improvement of our processes and platform.
RESPONSIBILITIES:
This role focuses on guiding customers through the development and launch of their e-commerce sites on the DG1 platform, providing ongoing support, and contributing to the improvement of our processes and platform.
RESPONSIBILITIES:
- Guide customers in developing and launching their e-commerce sites on the DG1 platform
- Create engaging, visually impressive, and user-friendly designs for customer websites
- Conduct training sessions to help customers leverage the platform's full range of features
- Develop and maintain documentation and resources to support customers throughout onboarding
- Provide ongoing support for DG1.com customers via Zendesk ticketing system
- Address and resolve technical challenges customers face
- Collect customer feedback to refine the experience and enhance product offerings
- Work closely with the development team to ensure customer r...