Job Description
Customer Onboarding & Transition Specialist
Hybrid Working ideally from Shoreham-by-Sea Head Office
Potential to work from other offices: Exeter/Birmingham/Manchester
Some UK-wide customer travel expected
Salary £40,000 + Benefits
Own the journey that sets customers up for success
The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional.
What you'll actually do
You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critica...