Job Description
We are seeking a Customer Operations Analyst to assist users and combat fraud across our growing customer base.
Responsibilities
- Assist users and answer support requests; compile and analyze support request data; evaluate traffic for high-risk partners to identify and prevent fraudulent users from engaging with our services.
- Work within the Customer Support and Platform Quality teams, and collaborate with internal teams across Sales, Solutions, and Product to proactively catch issues and maintain platform quality.
Qualifications
- Strong attention to detail and organizational skills.
- Ability to identify, isolate, and articulate complex patterns and trends.
- Demonstrated process‑improvement experience to reduce workload.
- Professional communication skills with end users, internal stakeholders, and external clients.