💼 Full-Time Position

Customer Operations Analyst

🏢
Human Forza Group bv
📍 Rotterdam, South Holland, Netherlands
📍
Location
Rotterdam, Netherlands
📅
Posted
May 25, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Customer Operations Analyst

Functie omschrijving Customer Operations Analyst


The Customer Operations Analyst is responsible for developing and supporting the strategy to deliver the highest level of customer satisfaction with a strong emphasis on operational excellence, planning & executing special projects and strengthening partner relationships in the EMEA region for their assigned customer accounts.



Customer Operations Analyst Key Responsibilities:

  • Serve as a dedicated customer contact point
  • Define customer policy and procedure according to different market
  • environments, continue enhancement based on customer and operational feedback
  • Regularly review with customers and cooperate with origin operations teams to achieve the KPIs agreed with the customers
  • Achieve customer satisfaction and build relationships with customers; handle customer’s enquiries, claims and complaints