Customer Operations and Insights Manager

The Customer Operations and Insights Manager (COIM) is responsible for overseeing all aspects of customer-facing operations, ensuring excellence in service delivery, and driving customer satisfaction and loyalty. This role is crucial in bridging the gap between sales/marketing, P&S and distribution mediums, focusing on creating seamless customer experiences throughout the entire sales & operations process. This persona will combine deep agricultural knowledge with strong operational and leadership skills to optimize processes, drive efficiency, and foster lasting customer relationships in the competitive seeds market.

Sales & Operations Process Management

• Co-lead and manage the S&OP process to ensure alignment between demand and supply plans, financial and business objectives.
• Facilitate cross-functional collaboration between sales, marketing, P&S and finance teams to drive effective and efficient...