Customer Operations & CRM Manager

Job Title: Customer Operations & CRM Manager

Location: Singapore (On-site)

We are a growing scrap metal recycling company that has scaled steadily through strong operations and long-standing relationships.

This is a new position. As we continue to expand, we are strengthening how we manage customer enquiries, follow‑ups, and long‑term supplier relationships. Today, much of this is handled operationally, and we see clear opportunities to improve structure, visibility, and conversion.

This role is created to build and own that function as we scale.

You will be the first dedicated hire for customer relations at SGHR. This role sits at the intersection of customer handling, operations, and systems (CRM).

This role will entail:

• every enquiry is captured and tracked
• follow‑ups are consistent and effective
• customer interactions ar...