Job Description
Position title: Customer Operations Lead – Domestic & Export Orders
Work setup: Onsite – 100% RTO
Location: BGC Taguig
Shift schedule: Shifting based on client needs – amenability for night shift
Position Summary
The Customer Operations Lead – Domestic & Export Orders is responsible for leading the domestic and export order management team supporting order processing activities in Manila.
The role oversees timely and accurate order processing, strong stakeholder and customer support, and effective operational control across both domestic and export activities within a distinct system and process environment.
The role ensures service delivery is reliable, issues are managed effectively, and team performance is maintained across the combined scope.
Position Responsibilities
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