💼 Full-Time Position

Customer Operations Manager at M-KOPA Solar

🏢
Confidential
📍 Kenya, Kenya, Kenya
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Location
Kenya, Kenya
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Posted
June 08, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR… M-KOPA has connected more than , homes in Kenya,Tanzania and Uganda to solar power with over new homes being added every day.


Customer Operations Manager

We are seeking an experienced operations professional to manage back-end customer operations related to insurance, driving school attendance, and logbook management. The successful candidate will develop and maintain relevant products/programs with external partners, prioritize actions to achieve SLAs/KPIs, and supervise team members to ensure an exceptional customer experience and efficient operations.


Expertise

  • We are looking for a proven operations leader with 3+ years of experience in asset finance, insurance, and transportation industries. You should have a Bachelor’s degree in Insurance, Business Administration, or Customer Service, with demonst...