Customer Operations Representative

The Customer Service Representative plays a critical role in coordinating warehouse and logistics operations (≈60%) and supporting after-sales services . This position serves as a key link between customers, internal stakeholders, warehouse teams, and logistics partners to ensure accurate order fulfillment, timely shipments, and high levels of customer satisfaction.

Main Duties and Responsibilities

Warehouse & Logistics

Manage import/export processes and documentation (P/I, Packing List, NDG, CITES, airway bills, pre-alerts).

Liaise with customs to ensure duties/taxes are paid and goods released on time.

Update SAP promptly with shipment data; notify warehouses and stakeholders of arrivals.

Process daily sales orders, ensuring timely warehouse deliveries; perform daily PGI.

Maintain accurate records of sales orders, packing lists, and invoices; provide completed files to Finance for VAT invoicing.

Reconcile monthly SA...