Job Description
About the Role
At Mercedes‑Benz Financial Services, our customers are at the centre of everything we do. As a Customer Operations Specialist, you’ll play a vital role in delivering exceptional customer experiences while supporting the smooth day‑to‑day running of our contact‑centre operations.
This is a fast‑paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most.
While this role is initially temporary, it provides a strong foundation for starting your career with Mercedes‑Benz Financial Services, with the potential to progress into permanent opportunities across the business.
What You’ll Be Doing
* Handling inbound customer enquiries via phone and email
* Managing escalated queries with professionalism, empathy, and sound decision‑making
* Identifying and supporting vulnerable customers with care and patience
* Working collabo...
At Mercedes‑Benz Financial Services, our customers are at the centre of everything we do. As a Customer Operations Specialist, you’ll play a vital role in delivering exceptional customer experiences while supporting the smooth day‑to‑day running of our contact‑centre operations.
This is a fast‑paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most.
While this role is initially temporary, it provides a strong foundation for starting your career with Mercedes‑Benz Financial Services, with the potential to progress into permanent opportunities across the business.
What You’ll Be Doing
* Handling inbound customer enquiries via phone and email
* Managing escalated queries with professionalism, empathy, and sound decision‑making
* Identifying and supporting vulnerable customers with care and patience
* Working collabo...