Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary** :
The Customer Operations & Support Specialist plays a pivotal role in the Bioproduction Group, reporting to the Senior Customer Operations & Support Manager (CO&S, APAC). This customer-facing role partners closely with Commercial, Operations, and Product Management to manage and execute both catalogue and custom orders, ensuring a seamless and superior customer experience.
The role requires ownership of operational processes, cross-functional collaboration, and the ability to influence stakeholders. The specialist operates autonomously, resolves complex challenges, and drives continuous improvement while delivering accurate and timely outcomes.
**Key Responsibilities** :
**Customer & Stakeholder Management**
· Serve as the primary point of contact for customers and supply locations ac...
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary** :
The Customer Operations & Support Specialist plays a pivotal role in the Bioproduction Group, reporting to the Senior Customer Operations & Support Manager (CO&S, APAC). This customer-facing role partners closely with Commercial, Operations, and Product Management to manage and execute both catalogue and custom orders, ensuring a seamless and superior customer experience.
The role requires ownership of operational processes, cross-functional collaboration, and the ability to influence stakeholders. The specialist operates autonomously, resolves complex challenges, and drives continuous improvement while delivering accurate and timely outcomes.
**Key Responsibilities** :
**Customer & Stakeholder Management**
· Serve as the primary point of contact for customers and supply locations ac...