Customer Operations Team Lead & Coach

A global services company is seeking a Team Leader to oversee customer program operations in Manila. This role involves managing a team, coaching agents, and ensuring that performance goals are met. The ideal candidate has 1-2 years of experience in customer support or coaching, strong team management skills, and proficiency with PC applications. This position requires handling escalations and team communications, fostering a performance-driven culture through incentive programs and training sessions.
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