Job Description
Customer Platform – CCAI Consultant_Executive
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We are looking for a senior Consultant to design, build and implement Google CCAI solutions for clients in sales, service and marketing, driving business performance through CX transformation.
Responsibilities
- Provide CX solutions with Google CCAI suite of contact center products (Dialogflow CX, Agent Assist, Insights CX, CCAI Platform).
- Co‑lead the Google Contact Center Offering and leverage practice building experience to deliver high‑impact projects.
- Lead design‑thinking workshops to reshape client thinking about customer experience in contact center domain.
- Perform CX management capability assessment and co‑create roadmap to achieve leading‑class CX capabilities.
- Formulate CX target operating model and detail components such as st...