Job Description
Customer quality engineer (m/f/x) & problem solving
Bulle
Your Responsibilities
- You analyse claims, take in charge problem solving projects using appropriate quality methods and tools (Shainin, 5 WHY, 8D),
- You track the initiated actions, coordinate Quality Rooms and animate 8D meetings as well as challenge root cause analysis,
- You give regular feedback to management and escape serious complaints and issues,
- You organize and deploy training on problem solving methodology and ensure knowledge sharing within the company,
- You track all necessary Customer Quality KPIs in a dashboard,
- You organize and lead customer meetings and visits,
- You deploy monitoring of non-reoccurrence and lessons learned through inputs to FMEA, design rules and change management,
- You conduct reliability and statistical analysis to predict future issues in field using methods such as Weibull.