💼 Full-Time Position

Customer Quality Engineer

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Innova Solutions
📍 Santa Ana, California, United States
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Location
Santa Ana, United States
📅
Posted
June 19, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

A client of Innova Solutions is immediately hiring a Customer Quality Engineer


Position type: Fulltime - Contract role

Duration: 12 Months

Location: Santa Ana, CA



As a Customer Quality Engineer, you will:
  • Responsible for acting as the primary contact for customer complaints, nonconformances, and escalations; managing and resolving quality issues with timely communication.
  • Responsible for leading structured investigations using tools such as 8D, Fishbone, and 5 Whys; implementing corrective and preventive actions (CAPA).
  • Responsible for coordinating customer-driven engineering or process changes; ensuring proper documentation and communication of impacts.
  • Responsible for developing and tracking KPIs; monitoring customer scorecards; presenting performance data to leadership and customers.
  • Responsible for overseeing Return Material Authorization processes; investigatin...