Job Description
Company Background
Our client is a global leader in the design and manufacturing of automotive seat motors, dedicated to enhancing vehicle comfort. To strengthen its global presence, the company is establishing a new plant in Senai, Malaysia. With continuous investment in R&D, our client delivers high-quality, efficient, and innovative products while striving for industry leadership and excellence in service.
Job Description (JD)
- Serve as the primary quality contact for customers regarding product quality issues and inquiries
- Handle customer complaints and lead problem-solving activities using methodologies such as 8D, RCA, and CAPA
- Coordinate with internal teams (Production, Process, Engineering, NPI) to investigate and resolve quality issues
- Provide timely feedback, reports, and corrective action updates to customers
- Monitor customer quality performance metrics (e.g., PPM, complaints, returns) and drive i...