Job Description
Mission
As a Customer Quality Engineer, you will act as a key interface between customers and internal cross‑functional teams to ensure timely resolution of quality concerns, support customer satisfaction, and drive continuous improvement across the product lifecycle. You will contribute to the management of customer quality issues, support root cause analysis and corrective actions, and help strengthen the overall quality performance of semiconductor products.
Key Responsibilities- Serve as the primary quality interface for assigned customers and ensure effective communication on quality‑related matters.
- Manage customer complaints, quality alerts, and escalations through structured problem‑solving methodologies.
- Lead and coordinate 8D, root cause analysis, and corrective/preventive action activities with relevant internal stakeholders.
- Analyze device, process, and field quality data to identify trends, risks, and improvement oppor...