Job Description
Attends to all internal and external customer queries and concerns through all mediums of communication - in person, by phone, by email, through the website and other social media accounts.
- Provides outstanding service to customers/ clients by giving timely resolutions to their queries.
- Handles customer complaints in a timely and appropriate manner.
- Endorses to concerned department all customer inquiries to ensure correct feedback is provided
- Escalates the issue/s immediately to immediate superior if cannot be resolved on her own.
- Provides updated information to customer (hospital services & packages, rate, doctors schedule, etc).
- Serves as the key person during emergencies.
- Monitors customer feedback form.
- Operates efficiently the existing communication system - telephone, switchboard and public address (PA).
- Performs other ad hoc duties as required.
Job Type: Full-time ...